The Problem Burlington English (BE) develops web-based courseware with instructional content, teaching tools, and data-tracking systems for teachers. In 2021, BE hired many customer representatives (including myself) to support teacher, student, and administrator usage of the web-based program. During this period, customer representatives conducted all training sessions virtually. However, toward the end of the year,…

The Problem While working as an adult ESL teacher, my students always complained about the difficulty of verb tenses. They particularly despised the perfect tenses. Like many other English language learners, these students struggled to produce the past perfect tense correctly. Examples and standard practice exercises were not getting the job done. My Solution I…

The Problem I started my internship with eSchool English to help develop an LMS-based course for English language learners. Since the bones (i.e. curriculum) of the course had already been developed in Canvas, I was tasked with improving the overall user experience and content. The pilot course revealed student displeasure with the lack of engaging…

The Problem When the pandemic struck in 2019, many instructors converted from in-person instruction to fully online overnight. In response, I spoke with several instructors who were trying to implement Google Classroom as an LMS to manage their instructional content and improve the asynchronous engagement of their students. However, the students were having issues fully…